Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at glowybrushofficial@gmail.com.
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at glowybrushofficial@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is approved, simply place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
To qualify, the item must be in the same condition in which you received it: unused, with tags attached, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at glowybrushofficial@gmail.com.